This article is targeted towards companies that currently do not have a social media strategy. You may also find this article useful if your current campaign is lacking your desired results.
Questions I hear everyday from my clients: Do I really need a Social Media Budget? Can Social Media actually drive sales? Is Social Media trackable?
Well if you are new to the world of social media and you have no idea where to get started, below I provide 9 Tips to help you have a fighting chance:
Let's get started with the 9 tips:
1. Study Your Competition
It's essential to know where your customers and competitors live on the social web. Read blogs that are relevant to your space, look for webinars about key issues and use Google blog search to understand what trends are most discussed among your customer base.
2. Set Clear Goals
Start with one or two small objectives that are attainable within a specified time-frame. I'd suggest starting with a small project, allowing you to easily retool your plan if your objectives are not tracking toward your goal. Make sure that your desired goal is actually achievable; don't think you're going to get 100,000 new customers from a Facebook page.
3. Optimize Your Existing Site
This section is an entire article, but at the very least optimize your page titles, and any H1 and H2 tags to match your desired keywords. If you don't currently have a blog, make one using Word Press or Blogger; there are plenty of resources out there to help you set up and manager this. And lastly, make your customer support page socialable by adding live chat, forums and comments to FAQs.
4. Nominate A Traffic Cop
While it's great that your current website offers relevant content, what is now needed is agile content that lives beyond your existing portal. One of the biggest challenges your going to encounter is distribution. Canvas your organization for an associate who can manage a tight schedule, they will run your flow of content. This person will be the owner of what, where and when your content lives on the net.
5. Streamline Your Channels
Pick 5 sites to start. You can't join ALL of the social sites right off the bat. There's Facebook, Twitter, Bebo, hi5, MySpace, Ning, LinkedIn, Flickr, Digg, StumbleUpon and YouTube, and 20 more that just popped up since I started writing this post. Decide which of these networks are the most relevant for your product or business.
6. Be Consistent and Respond
Since you have profiles on 5 networks it is important to be consistent. It is important to be active regularly on all of your accounts. Comment in groups and forums, update your profile and status and add new applications regularly. This will keep you on the radar in your friends' feeds. Make sure your traffic cop signs in to every account, everyday. Ensure the traffic cop responds to any messages or comments your friends have left you. It is important to respond to messages in a reasonable amount of time to let people know that you care.
7. Create Original Content
Since you've been listening to what is being discussed in your space, it's your turn to offer something new. Share secret techniques, develop webinars, offer product demonstrations or training videos, create live events and answer questions. Your content should always include a benefit to the reader, make them return again and again seeking knowledge. The better the material that you submit, the more people will follow you and be interested in seeing what you will submit next. The goal of content marketing is usually to inspire trust, grow your reputation and influence your market. You want to be viewed as an industry resource and seek to establish rapport and validation within your targeted audience.
8. Be Bold - Be Nimble
Ask yourself, how can I stand out? If you're going to play it safe or simply copy what is being done by others, you've got almost no chance to make a splash. Strive to consistently break the mold, be an unmissable resource or in some way stand out to make your content heard. If your content marketing efforts are agile enough to touch audiences you'll be ahead of the game vs. slow moving competitors who have complex approval processes. The web rewards nimble companies far more than those who are restricted or micromanaged.
9. Add Paid and Organic Search - Having great content is one thing; but getting it noticed is another. Ensure your content can be easily found by investing in paid search campaign coupled with an organic article strategy. Identify 10 to 15 essential keywords using Google Trends and Google's keyword tool to ensure you are promoting the right keywords for your original content.
At the end of the day it all about content. Companies with an original idea coupled with content that has a voice and personality behind it will easily attract new customers via the social web. Originality and emotion are lacking in most corporate and business communications, and this has carried over into the content marketing efforts of many. But, infusing these elements within your content marketing strategy can be a powerful way to not just speak to prospects but connect with them.

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